Privacy Policy

Information We Collect

When you use travenixora's budgeting platform, we collect different types of information to provide you with personalised financial insights and improve your experience.

• Account Information: Your name, email address, and password when you create an account
• Financial Data: Income, expenses, and budgeting categories you input into our platform
• Usage Information: How you interact with our features, pages visited, and time spent
• Device Information: Browser type, operating system, and IP address for security purposes
• Communication Records: Messages you send us through our support channels

We only collect information that's necessary to provide our budgeting services. You control what financial information you share with us.

How We Use Your Information

Your data helps us create a better budgeting experience. Here's exactly what we do with the information you provide:

• Create personalised budget recommendations based on your spending patterns
• Send you account notifications and important service updates
• Provide customer support when you need help with your account
• Improve our platform features based on user behaviour analytics
• Protect your account from unauthorised access and fraudulent activity
• Comply with UK financial regulations and legal requirements

Data Storage and Security

Protecting your financial information is our top priority. We use industry-standard security measures to keep your data safe.

Encryption: All data transmitted between your device and our servers uses TLS 1.3 encryption. Your financial information is encrypted at rest using AES-256 encryption standards.

Access Controls: Only authorised travenixora staff members can access user data, and only when necessary for support or technical purposes. All access is logged and monitored.

Data Location: Your information is stored on secure servers within the UK and European Economic Area, ensuring compliance with UK GDPR requirements.

Regular Audits: We conduct quarterly security assessments and update our protection measures to address emerging threats.

Your Data Rights Under UK GDPR

As a UK user, you have specific rights regarding your personal information. We make it easy to exercise these rights.

• Right to Access: Request a copy of all personal data we hold about you
• Right to Rectification: Correct any inaccurate or incomplete information in your account
• Right to Erasure: Delete your account and associated data permanently
• Right to Restrict Processing: Limit how we use your data in specific circumstances
• Right to Data Portability: Export your budgeting data in a common format
• Right to Object: Opt out of certain data processing activities

To exercise any of these rights, contact us using the information below. We'll respond within one month of receiving your request.

Sharing and Third Parties

We're selective about when and why we share your information. Here are the only circumstances where we might share your data:

• Service Providers: Cloud hosting services and payment processors that help operate our platform
• Legal Obligations: When required by UK law enforcement or regulatory authorities
• Business Protection: To prevent fraud, abuse, or violations of our terms of service
• With Your Consent: Any other sharing only happens with your explicit permission

All third-party service providers sign data processing agreements and must meet our security standards. They can only use your data for the specific services they provide to us.

Cookies and Tracking

Our website uses cookies to improve your experience and help our platform work properly. We keep cookie usage minimal and transparent.

Essential Cookies: These keep you logged in and remember your preferences. They're necessary for the platform to function.

Analytics Cookies: We use these to understand how people use our platform so we can make improvements. These don't identify you personally.

Performance Cookies: These help us monitor the platform's performance and fix technical issues quickly.

You can control cookie settings through your browser, though disabling essential cookies may affect platform functionality. We don't use advertising cookies or tracking pixels.

Data Retention

We keep your information only as long as needed to provide our services and meet legal requirements.

• Active Accounts: Data is retained while your account remains active
• Closed Accounts: Most data is deleted within 90 days of account closure
• Legal Records: Some information may be kept longer to comply with UK financial regulations
• Support Records: Customer service communications are kept for two years

You can request immediate data deletion by contacting our support team. We'll confirm when your data has been permanently removed from our systems.

Changes to This Policy

Sometimes we need to update this privacy policy to reflect new features, legal requirements, or changes in how we operate.

When we make significant changes, we'll notify you through your registered email address at least 30 days before the changes take effect. For minor updates, we'll post the revised policy on our website.

You can always find the current version of our privacy policy at travenixora.com/privacy-policy. The effective date at the bottom shows when the policy was last updated.

If you disagree with policy changes, you can close your account before they take effect. Continuing to use travenixora after changes become effective means you accept the updated policy.